Service

 See some important details to understand  the Sumattory® Constellation of products.

                                                                     ADVANTAGE ICONS

These icons are located near the product description, you can take then in consideration as a guide for the use of the garments.

There are 5 categories: Cold, Water, Wind, Breathe and Sun.  

Cold and Sun explain the temperatures range recommendation of use. Water, Wind and Breathe explain the suitability of the garment in these three subjects.

Use the icons to understand a little better every garment, and let them help you to choose the correct option for your ride conditions.

SIZING                                                                    

Soon we will publish here size chart for our range. You have to follow that as a guide, but keep in mind that are general measures. 

With Sumattory®Apparel (specially bike jerseys, bibs and jackets) is possible that you don´t feel so confortable standing on feet. We work with Bike Neutral Positioning Fitting.

¿¿What does Bike Neutral Positioning Fitting mean?? It´s quite logical, our neutral position (where the garments are not submitted to strengths and fit relaxed) is on the bike. Obviously you will be 95 % of the time of a ride in this position, not posing to appear fashionable in a photoshooting.

                                         ACCIDENT REPLACEMENT PROGRAM

CRASH?? Take advantage from our Accident Replacement Program.

In the event of an accident, the abrasive power of asphalt, or the crash against a tree or rocks can lead to damages in your prefered apparel. This sucks!

With our Accident Replacement Program we offer you the opportunity to replace your damaged Sumattory® garments at a greatly reduced cost. This offer is valid up to three years after the date of purchase. You will receive a comparable garment at very interesting conditions of price and time after our reception of the material.

In order to make use of the ARP service, please contact us by email. Fill out the following form and send your pieces to our HQ. In a very short period of time, you will receive the items repaired (if possible) or brand new, in magnificent price conditions. Thanks to the form you can explain briefly and precisely how was the crash. Our service department will then discuss with you how to proceed.

This is Sumattory® ARP compromise!

  ARP APPLICATION FORM.DOC

NOTE: a)The CR service is limited to damages that compromise the functionality of the garments, and caused by an accident. b)We reserve the right to claim the damaged garment (client will pay the cost of expedition up to Sumattory HQ). c)We reserve the right to suspend this service if we detect that the damage has been caused wilfully or it is of a merely optical nature. d)We also wish to expressly point out that it is not possible to change to a different model, if damaged model is available in the correct color and size.